Customer Service

• Shipping & Delivery
• Privacy & Security
• Returns & Replacements
• Viewing Orders
• Updating Account Information

Shipping & Delivery

Once your payment is recieved we will then process the delivery of your goods. Please note any orders/payments recieved by 1600 hrs will be dispatched the same day. All delivery times are based upon the delivery option you, the buyer has selected. We do not resort to utilising standard postal costs so we are able to track your consignment, ensuring you recieve your goods in a timely manner
For overseas deliveries, please E-mail info@mysticalheadshop.co.uk

Privacy & Security

The privacy of our customers is our top priority and every precaution is taken to protect it at all times. The following statement advises you, the buyer/user, the information we require and obtain from the buyers/users and how we protect your details with every precaution neccessary. As a valued customer/client of this website, you agree with our privacy policy as outlined below.

Personal Information

All personal information such as your name, address and credit card details/debit cards are required when you place an order on our website. Please ensure the information suppplied is correct, true, accurate, current and complete. If details are inadequate, or if there is a suspicion that the information supplied is fraudulent or false, there is a possiblity the order will be cancelled.

This information is soley used for the purpose of processing and dispatching your order. In the event that we need to contact you with regards to your order, or that the selected item is out of stock, we will do so via the email address or telephone number provided. We will not contact you for any reason except a matter directly related to your order.

You may wish to receive news from us by email about our latest products or about special offers. Please sign up for our newsletter on the main page to allow us to keep you updated.

All personal information is not stored on this website, but in an offline secure facility which is only accessible to those with highest authority and relevant passwords.

According to the Data Protection Act, a user has the right to see personal information stored by us. A written request must be made for this.

Sharing Information

As a valued customer, we would like to advise you that we will not share, lend, pass on or sell your information to any third parties.

Any personal information supplied to us will never be placed into any mailing lists, unless in the event where you sign up for our newsletter, on the main home page. No personal information will be passed onto a third party/organisation.

Credit Cards & Security

All credit card details are encrypted and protected using industry standard SSL security.

If you use web browsers such as Netscape Navigator or Microsoft Internet Explorer, you will notice that when you are on a secure page, the “locked” icon will appear at the bottom of your browser. This will appear on pages such as the Order Form.

In the unlikely event of breach of security that cannot be attributed in any way to negligence or deliberate misuse on the part of MysticalHeadshops.co.uk or any of our affiliates, we cannot be held responsible.

Cookies

Please ensure that cookies are enabled in your browser. Cookies are transferred from our site to your computer when you visit our site. They are there only for the duration of your visit. Cookies allow us to track certain activities of visitors on our site, such as items collected or emptied from your shopping basket or what pages you view.

We cannot identify you as an individual or obtain any personal information about you through cookies. Our cookies are never exchanged with any third parties.

IP Address

Your IP address – Internet Protocol address - is automatically logged by our servers when you visit our site. This is normal for all e-commerce websites. IP addresses are used to collect traffic data about users and visitors to our site.

Links

Please be aware that all website have their own Privacy Policies in place. Upon visiting another website via any links on www.mysticalheadshop.co.uk please ensure you read its Privacy Policy as it may well differ from ours. Please also note, we will not be held responsible for any information you give to any other websites.

Notification of changes

If it is found that we are required or we decide to change our Privacy Policy, you the customer will be advised prior to any such changes being made.

Returns & Replacements

All cost for returns are to be borne by the sender. This will only be reimbursed if products are returned and found to be faulty. As is the law there are no return time limits on returned goods ,although You should notify us immediatey

If it is found that the purchased item is faulty/damaged after you have recieved the goods, please telephone/email us within 14 days of therecieved date.Please ensure you advise the following

• Order number
• Product Description
• Reason for return

All goods are to be returned in the original packaging, ensuring any paperwork and manuals are also returned. Once the goods have been inspected, and a fault has been found we will contact you to offer you a full refund, including the shipping costs (Proof of costs required), exchange) or replacement.

Can you please ensure that you check all deliveries for damages before you sign for them. If the package is found to be damaged, do not sign for them and advise us by Telephone/E mail immediately. We will then arrange to send out a replacement order upon confirmation from the delivery party that they hav not delivered the goods and are returning them to us.

If you discover that, once the goods have been signed for, that the goods are faulty, please notify us by Telphone/Email as soon as possible. Please ensure you quote your Order Number and product descriptions and stating your reason for returning the item. All goods are to be returned in the original packaging, ensuring any paperwork and manuals are also returned. Once the goods have been inspected, and a fault has been found we will contact you to offer you a full refund, including the shipping costs (Proof of costs required), exchange or replacement.

In the event of you wishing to return goods that are not faulty, you may do so within 7 working days of the invoice date. Again as above, you are required to notify us by Telephone/Email immediately, quoting the order no, product descriptions and stating the reasons for returning the item. All goods are to be returned in the original packaging, in an unused and resalable condition,ensuring any paperwork and manuals are also returned.

When returning goods wether faulty, damaged or not, it is highly advised that you use registered post to ensure the goods are trackable and are recieved by us. We will not accept liabilty of lost goods being lost in the post when sent by normal surface mail.liablity

Viewing Orders

All past and present orders can be viewed from you account panel, where you can also update billing and delivery address details.

Updating Account Information

Any changes made by you to your information details will be stored on a seperate off line facility, and your details will not be shared with any third party.

Indemnity

By accepting these terms and conditions, you are agreeing to fully indemnify Mystical Headshop.co.uk and its affiliates from and against all liabilities, claims, actions, expenses or costs made by any third party due to or arising from the use or the misuse of this site or due to your breach of these terms or due to your breach of any rights of a third party.